Gaining insights from service maturity assessment
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Service excellence
We support you to ensure your service operations are efficient and effective for the challenging HE environment
Efficient and effective service operations
At SUMS we know that having the right strategy in place is only part of the solution. A thriving university needs efficient and effective service operations for the whole system to work effectively, to make things happen. Whether that’s improving business processes, getting the right professional service or academic structures and systems in place, ensuring functions are achieving value for money or identifying opportunities to diversify, SUMS is here to help.
But it’s more than that. It’s about helping you to get the right foundations in place for you to succeed in this challenging higher education environment. We do this by working with you and your teams to solve problems. Learning from each other. Sharing new skills. Utilising sector or our bespoke maturity frameworks, methodologies and tools.
Our support:
enhance your services through carrying out maturity assessments
review your current systems, processes and functions
shape a strong culture and ways of working for current and future employees
develop and manage your people to perform to their best
carry out equality impact assessments
enhance your governance effectiveness, and effectively manage risk and compliance
review, assess and carry out your procurement and commercial operations to deliver cost
deliver the highest quality cyber security operations
optimise your IT strategy and delivery
assess and harness emerging and bespoke technology solutions that will meet your needs