Jonathan provides interim leadership and operational management for professional service teams, often stepping in during periods of vacancy or restructure. He actively leads services, manages multidisciplinary teams, and oversees complex processes to ensure capacity meets demand. Jonathan supports members by steadying operations and reviewing business processes to remove administrative barriers, ensuring that services remain adaptable and student-centred. His focus is on maintaining operational excellence while bridging the gap between institutional policy and practical, effective delivery.
Jonathan’s career includes interim leadership roles such as Head of Quality and Standards at Bangor University, Deputy Director of Operations at UCL, and Service Operations Manager at Imperial College London. He has managed diverse functions ranging from specialist student support and safeguarding to data returns and international partnership governance. He also serves as a Trustee for the Association of Higher Education Professionals (AHEP) and contributed to national research on mental health and disability interventions with the Centre for Transforming Access and Student Outcomes (TASO).
How has Jonathan recently supported institutions?
- Bangor University: Led the University’s quality assurance operations, managing a multidisciplinary team and overseeing programme validation during a period of significant change.
- Imperial College London: Provided operational leadership for a student-facing professional services team, securing a significant uplift in resources to meet service demands and launching a new therapeutic space.
- University College London: Led faculty operational functions, overseeing infrastructure upgrades and the development of new risk and accessibility protocols.
- Richmond American University London: Operationally managed diverse student support services and led the implementation of new digital reporting and support tools.
Outside of working in Higher Education, Jonathan also researches it. He is currently undertaking a DBA in Higher Education Management at the University of Bath, where he is exploring the impact of extenuating circumstances on student outcomes. When not immersed in work or studies, he enjoys sitting in the front row of comedy shows (much to the annoyance and embarrassment of his partner), and walking their rescue dog, Persie.