Gayle’s achievements demonstrate a strong ability to combine strategic foresight with hands-on delivery, embedding sustainable change that enhances operational efficiency, enriches student and staff experiences, and strengthens institutional sustainability.
Gayle joined SUMS in 2025. Prior to this, she supported the University of Law in developing and delivering a Target Operating Model (TOM) which included a full Student Information System (Ellucian SIS) replacement.
As a senior business transformation leader, Gayle partners with members and clients to drive complex, organisation wide change. Her expertise spans the design and delivery of strategic programmes, from Target Operating Models (TOM) to major Student Information System (SIS) implementations that streamline operations, enhance the student experience, and deliver measurable cost efficiencies. Working alongside leadership teams, Gayle excels at translating ambitious strategic goals into practical, sustainable outcomes.
How has Gayle recently supported universities?
- University of Law – Discovery, Scope and Design of a Target Operating Model
- Canterbury Christ Church University – Student services
- University of East London – Organisational design and restructure of Student Services and Academic Administration
Outside of work, Gayle has a campervan which she packs up to go adventuring, enjoying the great outdoors, visiting historical sites, castles and stately homes. Her children often tell stories of them eating picnics in the rain!