Between 2014 and 2021 she was Director of Student Operations at the University of Leeds, where she led in establishing the university-wide Student Education Service.
Latterly she acted as business sponsor for Leeds’ Student Lifecycle programme and was involved in work to establish the university’s Transformation Office and Single Plan.
Catherine’s interests and expertise are in operating models and in transformational change. Having managed business critical services in a number of sectors she brings a wealth of experience in balancing cost-effective delivery with the needs of end-users.
She has been involved in a number of significant change programmes and understands the importance of communications, training, and good governance frameworks in making change successful and sustainable.
Catherine trained as a coach in 2022 and is a firm believer in the value of a coaching approach to leadership in creating high-performing teams.
Catherine has worked as an associate consultant with SUMS since 2023, delivering assignments related to Student Administration, Target Operating Models and Leadership development.