Universities are under increasing pressure to deliver excellent services. How can you reduce cost and complexity while still improving the experience for students and staff?
SUMS will partner with you to:
  • improve how your services are delivered
  • identify what’s getting in the way of excellent service
  • support change across people, process and technology, using tools and frameworks that suit each university’s context.
As a membership organisation, we bring insight from across the UK and International HE sector so clients can learn from others and make informed decisions based on what’s working elsewhere.

See how we’ve supported other institutions deliver excellent services

Anglia Ruskin University – improving digital support

We’re supporting ARU to define what good digital support looks like for staff and students by benchmarking their current approach against sector practice. The work will provide insight into how peer institutions structure and deliver digital support, helping ARU to identify opportunities to refine and strengthen their own model.

Business case for student record system investment

We helped a member University build a business case for investing in a more effective Student Records System. Through Rapid Improvement workshops and market research, we identified cultural, process and technology barriers.

Digital transformation best practice benchmarking

We’re benchmarking digital transformation best practice from within and outside the higher education sector. The project will help to shape the University’s digital strategy and make informed decisions about its next steps.

Find out more

Or want to explore more about what we offer in this specialist area? Visit our service excellence page here. 

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