In conversation with David Becker, SUMS Group COO
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Annual report 2025 Part 3: Service excellence
In this section we cover the work that we’re carrying out in our service excellence hub. We bring you insights from the operational reviews, digital transformation and people assignments we have delivered. You can also read an interview with our Chief Operating Officer, David Becker, who explains how his newly created role is a further sign of our commitment to excellence in our own operations. A thought piece from Principal Consultant, Emma Ogden, demonstrates the breadth of expertise we bring to the challenges our members face.
The services featured here are illustrative of the range we provide to support you, our members – there’s plenty more that we can also offer you. Whatever your challenges and opportunities look like, we’re always here for a conversation and to help you find the best way forward together.
At SUMS we’re proud to be a different kind of consultancy – one that works side-by-side with our community of members, clients and partners to help them be better, more effective organisations. Whether your institution is facing the perfect storm or the perfect opportunity, you don’t have to do it alone.
